The position of Chief Operating Officer requires strong leadership and organizational skills; an understanding of the programs, services and relationships needed to meet the needs of a growing and diverse region; and a commitment to using a broad array of traditional and modern communication channels to effectively present the values, priorities and work of the YMCA of Metropolitan Fort Worth.
AWARENESS & KNOWLEDGE
The ideal candidate is expected to demonstrate awareness and knowledge of:
- the roles, services, operations and best practices of delivering services to our communities
- the “out-of-box” thinking, innovation and modern understanding of leading people, impact and community
- visioning, strategy and execution of successful work in operations that exemplifies value and quality
The ideal candidate must have proven skills in:
- leading, managing and developing teams in a “People First” organizational system
- the strategic planning and tactical execution of multiple projects and tasks in a fluid and dynamic environment
- ability to inspire, motivate and encourage. Teaching by doing, involved and supportive to all demonstrating resourcefulness, diplomacy and discretion in sensitive and/or difficult situations
The ideal candidate must be:
- a team player who values diversity and inclusion, cooperation, collaboration and mutual respect at all levels
- a visible contributor to sound decision-making in high-pressure and fast-evolving situations while anticipating implications/consequences and proactively identifying alternative actions and/or solutions
- comfortable serving as a partner with the CEO and senior leaders through transparent collaboration, timely communication and driving creative solutions to serve our communities in progressive and innovative ways
- an effective manager of budgets and resources, while successfully managing competing and changing needs
The Chief Operating Officer is directly responsible for developing and executing the operational strategies necessary to achieve the mission-focused goals and objectives developed by the President & CEO and approved by the Board of Directors.
The role of the COO is to ensure the planning, implementation, management and oversight of all YMCA of Metropolitan Forth Worth operations, which include a collective $22 million 2023 budget. Our Vision 2025 plan calls for 20% growth to $26 million and continued growth beyond. The COO will work with the team on an expanded comprehensive campaign, new YMCA construction, renovations and continued partnerships, collaborations and relationships throughout our 17-county reach. The opportunity is limitless and requires a passion for building relationships and a high level of innovation to ensure our work continues successfully into the future.
The incumbent has a direct responsibility for the supervision and oversight of the 5-person VP Team, 14 Executive Directors, and other support staff. Current total staff responsibility includes 55 full-time, 900 part-time and seasonal employees. Leading, inspiring and building a strong team is a primary expectation of the COO. People and impact must be first and most important for our team of leaders. We will work as a team in a team based leadership model. This means everyone on our teams has a voice, and the COO must support this mode of thinking in order to create a culture of cooperative leadership throughout the organization. Therefore, the COO must put people ahead of self, ensuring that all members of our staff have a voice, a purpose and are treated as the most valuable asset to our organization.
The incumbent will provide strategic direction to ensure operational growth through program expansion, member recruitment and retention, and new site development. The COO will ensure a balanced operational budget through sustainable membership and program revenue growth and purposeful expense management. This role drives innovation, fosters collaborations and will position the Y as the catalyst for transforming lives and strengthening community.
Requires a minimum of a Bachelor’s Degree in Human Services, Business Administration, Nonprofit Management, or related field. A Master’s degree, and/or other training/development certifications are suggested, but not required.
- Minimum of 10 years of successful operational experience in YMCA or similar organization with multiple facilities and operations.
- Currently serving in a leadership role with responsibility for a minimum $5 million budget and multiple sites. Proven track record of leadership, growth, quality and impact is expected.
- Minimum of 5 years of supervisory experience overseeing high level leadership staff.
- Knowledge of and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management, and sound fiscal management.
- Experience in managing strategic partnerships and contracts.
- Ability to relate effectively to diverse groups of people from all social and economic backgrounds; track record of building authentic relationships.
- Strong analytical and critical-thinking skills, with the ability to identify and leverage relevant data to use in planning and decision-making.
AREAS OF RESPONSIBILITY
- Supervises assigned leaders, including: 2 VPs of Operations, VP of Program Services, VP of Healthy Living, and Sr. Executive of Camping, Administrative Assistant; assist in the leadership of all Center Executives, Program Executives, and other full-time leaders.
- Identifies and develops talent to ensure successful operations, recruiting and retention. Responsible for the professional growth and development of all employees. Attracts and retains a highly competent, mission-oriented, diverse, and values-driven leadership team and workforce.
- Provides overall accountability and reporting for Association operational and strategic plans.
- Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled. Takes action to improve performance and achieve financial goals.
- Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.
- Partners with President & CFO to identify emerging markets and trends, and makes recommendations for expansion.
- Initiates and implements process improvement strategies relating to workflow, quality of programming, safety and experience.
- Gives direction and provides coordination to each program, goal, or task force to ensure achievement of annual association program goals.
- Partners with leaders for risk management initiatives, and ensures policies and procedures are consistently followed, maintaining a safe and productive environment for staff, members and program participants.
- Partners with Financial Development Leaders to support philanthropy, including grants, annual campaign and capital campaign, ensuring success in reaching related goals.
- Provides support for assigned committee(s) of the Board of Directors.
- Actively supports and assists with board recruitment and engagement, including relationship management, recruitment and retention.
- Represents YMCA on Association-wide initiatives and strategic programming as requested.
- Manages relationships both internally and externally, supporting branch and organizational goals.
- Assists the President & CEO in the planning and formulation of the long range goals of the organization.
- Through example, must lead the staff by displaying high moral character consistent with the YMCA of Metropolitan Forth Worth’s mission and core values.
Cause-Driven Leadership Competencies
ABOUT THE Y
The YMCA of Metropolitan Fort Worth serves our greater Fort Worth area through 10 distinct branches, including YMCA Camp Carter. In addition, the Y’s central delivery system includes the Association Centralized Programs (Aquatics, Child Care, Teens, Family, Sports and Outreach programs), and a Centralized Healthy Living department. This year, we launched our ambitious $300 million comprehensive campaign, which includes all aspects of philanthropy, including local, state and federal dollars; local grants and foundations; Capital and Endowment campaigns; and public and private partnerships. The Y has already raised $75 million in this campaign.
For over 131 years, the YMCA of Metropolitan Fort Worth has been a staple of community, health and education resources in the Fort Worth region. As the needs have evolved over time, so has the Y, adjusting our focus, while keeping true to the mission of serving all who seek to better themselves, regardless of their background, age or income. As our region is setting a path towards positive transformation, the YMCA has made a commitment to be a leader in this movement and is currently making progress in this endeavor.
To put Christian principles into practice through programs, services & relationships that build healthy spirit, mind and body for all.
- The YMCA is committed to putting Christian principles into practice. YMCA programs, activities, and relationships teach and model Christian values in order to strengthen kids, families, and communities. Caring, honesty, respect, and responsibility are evident in all that we do.
- We are a private, nonprofit, membership-based organization that serves the greater Fort Worth area. We seek to broaden an individual’s involvement, first from participant to member and later to volunteer, donor, and advocate.
- YMCA programs are developmental in nature, helping people grow in spirit, mind, and body, while recognizing the benefits of recreational time and pursuits.
- We seek to be fairly priced, affordable to all, and perceived as a good value. Charitable and earned revenue together provide the necessary resources to accomplish our mission. A generous and easily- accessible financial assistance program keeps our programs and facilities open to all. Now in 2022, the YMCA staff and volunteers will begin the work and strategy to bring the vision back as a priority.
AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:
- Youth Development: Empowering young people to reach their full potential.
- Healthy Living: Improving individual and community well-being.
- Social Responsibility: Providing support and inspiring action in our communities.
COMPESATION & BENEFITS
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.
The yearly salary range for this position is $165,000 to $180,000 and will be commensurate with the selected candidate’s experience.
The YMCA provides competitive health benefits, a well-rounded wellness program and 403-B Retirement fund paid fully at 12% of total salary each year. In addition to medical, dental and vision coverage, plus life and long-term disability insurance, a work-life balance program includes 240 hours of vacation & personal time. Free and discounted programs for your family are included.
The YMCA will also provide a relocation reimbursement and a monthly auto allowance for this role consistent with policies.
For more information about our compensation & benefits policies, please contact Theresa Stedifor, VP of Human Resources at email@example.com.
THE SELECTION PROCESS & TIMELINE
- Position launch by end of August (YUSA, LinkedIn, Facebook, Targeted Emails & Contacts)
- Application acceptance through September 30th – must include cover letter, resume, and six references (references will not be contacted until final interviews) – cover letter and resume should be current, demonstrate experiences, qualifications, success measures and alignment with the position. Send cover letter and resume directly to: Mike Brown, President & CEO at firstname.lastname@example.org.
- Qualified candidates that demonstrate alignment will be contacted throughout September for an initial Zoom introductory conversation. During this time, candidates can ask clarifying questions and get a better understanding of the process, qualifications, vision and expectations of the role.
- Applications will close promptly on September 30th, and will have been vetted in advance throughout the process. Applicants will receive information on next steps if selected for interview process. Applicants who are not selected will be contacted in a timely manner.
- Preliminary interviews will be held on zoom with the the following: CEO, Chief of Staff, Board Vice Chair, and several outside leaders who are entrusted and have worked with the CEO in the past.
- Following preliminary interviews, selected candidates will be called to set up in-person interviews in Fort Worth. This process will be approximately two full days. This will be an opportunity to meet Y leaders, board members, community leaders and spend time with the CEO. Interview instructions, which include a presentation, will be detailed in advance of the interview.
- Following the face-to-face interview process, final candidates will be selected and a call will be scheduled to discuss next steps, additional Zoom call, etc.
- In conclusion, it will be expected that the CEO will visit with the final candidate in their home city for tours, continued talks and conversation centered around the vision for this role.
- Applications through September 30, 2022
- Zoom interviews scheduled week of October 12-13
- Selected candidate face-to-face interview week of October 30th to November 2nd
- Follow up Zoom/call for final candidates week of Nov. 10-11
- Candidate/CEO visit (agreed upon time)
- COO suggested start date: January 9 or as agreed
For full information download the entire COO Profile at: https://qrco.de/bdIGtq